Convergence and the Tampa Tribune
David Boeyink | March 11, 2008![]() |
| Photo by Michael Beam |
| Dennis Joyce, senior editor for continuous news of the Tampa Tribune (left), and Rusty Coats, managing director for product & audience development (center), explained the central news desk at the Tampa Tribune to IU’s Ernie Pyle Scholars on Thursday. |
Since August 2007, The Tampa Tribune has operated a “continuous news desk,” producing news 24/7 for tbo.com, the online site of the Tribune. That desk is changing the way news is handled in an era of convergence. For Michael Beam, one of the 16 honors students on the week-long spring-break trip, that operation has opened up a vision of what is possible in an era of converged media. “I thought that some of the things that Rusty was showing on the screen and what he talked about, such as the databases and how tbo.com operates, put a face on convergence,” Beam said.
Rusty Coats, managing director for product & audience development for Media General Interactive, hosted the IU group. Coats, an IU alum, gave students a personal history of online journalism, dating from his creation of the Modesto Bee’s first online site to his recent work on Tampa’s tbo.com.
What he’s learned young journalists may find surprising.
- Learning to be an Internet journalist doesn’t have much to do with technology. “It means understanding the audience,” Coats says. Knowing what audiences want and when they want it drives the work of the journalist more than knowing HTML or Flash.
- “Some of the things that are most valuable to me as a journalist are not as valuable to the advertiser or the audience,” Coats said. Journalists might take great pride in a story about the homeless, but the online audience may be more interested in personal health and fitness.
- Audiences can still be attracted to local news. The Continuous News Desk at The Tampa Tribune has been operating since August 2007. As a result, local news page views are up 100-160 percent over the previous year. Local news was no. 5 on in online popularity a year ago. Now it’s no. 2, according to Dennis Joyce, senior editor for continuous news.
- User-generated content is critical to a successful online news site. In its “Snap” section, tbo.com has published more than 1. 7 million photos from its audience – and that’s just the beginning. User-generated content is now 20 percent of tbo.com. Coats says the goal is 40 percent.
So what does 24/7 news mean for working journalists? For 17 journalists who work for tbo.com, it means coming to work at 5 a.m. Why? Most of the traffic on the site comes between 8 a.m. and 1 p.m. Good news for morning people; bad news for reporters who like to drag in with hangovers at 11 a.m., Coats said.
More critically, Joyce argues that all of this convergence makes journalism better. The online operation is generating more breaking stories. Some of these stories turn into print stories. A story on unclaimed lottery winnings is being developed today for tbo.com. It’s also likely to be a page 1 enterprise story in The Tampa Tribune.
And this process is not only increasing the number of people looking at site’s pages, it is generating more newspaper stories. “We are doing better journalism because of online,” Coats said.
Still, not all the problems have been solved. In media convergence, relationships are not created equal. Coats believes the link between print and online works well. So does the link between television and online. But print and television? “That kind of marriage doesn’t work,” Coats said.
Coming tomorrow: A visit to the Sarasota Herald-Tribune, a news organization that has tried to make that marriage between print and television work.


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